You are entitled to withdraw from (revoke) your contractual declaration within 14 days without citing any reasons for doing so.
The revocation period of 14 days begins on the day on which you, or a third party nominated by you who is not the carrier, take/takes the delivered product into possession.
To execute your right of withdrawal, you have to contact us:
Johan van Hasseltweg 62
to let us know of your decision to withdraw from this contract through an explicit declaration (e.g. a letter sent via post or email).
To comply with the time limit, it is sufficient if the communication concerning the exercise of the right of withdrawal is sent before the end of the revocation period.
Consequences of revocation
If you revoke this contract, we have to immediately – and at the latest within 14 days from the day on which we received the announcement of your revocation of this contract – refund all payments we received from you, including the costs of delivery, except the additional costs that were incurred if you chose a different type of delivery than the cheapest standard delivery type offered by us.
For the refund we will use the same method of payment that you used for the original transaction (unless we explicitly agreed something else with you); in no case will we charge any fees for this refund.
We may withhold a refund until we have received the returned goods or until you have shown proof that you have sent back the goods, depending on which occurs first. You have to immediately (and in any case at the latest within 14 days from the day on which you informed us of the revocation of this contract) send back the goods or deliver them to us. The deadline is met if you send off the goods before the end of the revocation period of 14 days.
The return shipping costs have to be borne by you.
You are only liable for any potential loss of value of the goods if this loss of value can be attributed to any non-essential handling of the goods for the testing of the quality, properties and functionality by you.
Use this form to find things you need
Learn more about what's happening behind the scenes at KÄNDI! Get informed when whenever we developed new delicious products, and hear the stories of some of our succeeding or failing experiments on our way to better and better and better candy!
(newsletter is send out about once a month)
We will be happy to welcome you among our friends, fans, and supporters!
It's KÄNDI's summer break! We will be back in late August. Have a nice sumer and see you soon!